Terms of service

Terms of Service

Last Updated: July 21, 2026

OVERVIEW

This website is operated by Morzela.com. Throughout the site, the terms "we," "us," and "our" refer to Morzela.com. By accessing our website or purchasing any product from us, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, and any other policies published on this website.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Online Store

By placing an order on Morzela.com, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • All information you provide is accurate and complete.

  • You will not use our website for any illegal or unauthorized purpose.

2. Products & Pricing

  • We strive to display product descriptions, images, and prices as accurately as possible.

  • Product colors may vary slightly due to screen settings and lighting.

  • All prices are listed in Pakistani Rupees (PKR).

  • Prices may change at any time without prior notice.

3. Orders

We reserve the right to:

  • Accept or reject any order.

  • Cancel orders due to pricing errors, stock unavailability, suspected fraud, or other legitimate reasons.

  • Limit quantities purchased by a single customer.

If your order is cancelled after payment, a full refund will be processed.

4. Cash on Delivery (COD)

Most orders are fulfilled using Cash on Delivery (COD).

Customers are requested to provide accurate shipping information and remain available on the provided phone number for order confirmation and delivery.

Repeated fake or intentionally refused orders may result in future order restrictions.

5. Shipping & Delivery

  • Delivery is available across Pakistan.

  • Estimated delivery time is 3–5 business days.

  • Delivery times may vary due to weather conditions, courier delays, public holidays, or remote locations.

  • Once an order is handed over to the courier, delivery timing is beyond our direct control.

6. Return & Exchange

We offer a 15-day Return & Exchange Policy.

Returns or exchanges are accepted only if:

  • The product is damaged, defective, or incorrect.

  • The request is made within 15 days of delivery.

  • The customer provides pictures or a short unboxing video if requested.

  • The product is returned in its original condition with original packaging.

Please refer to our Refund Policy for complete details.

7. Intellectual Property

All content available on Morzela.com, including but not limited to:

  • Logos

  • Product images

  • Graphics

  • Videos

  • Website design

  • Product descriptions

  • Text and content

is the property of Morzela.com and may not be copied, reproduced, distributed, or used without our prior written permission.

8. User Conduct

You agree not to:

  • Violate any applicable laws.

  • Upload malicious software or harmful code.

  • Attempt unauthorized access to our systems.

  • Misuse the website or interfere with its normal operation.

9. Limitation of Liability

Morzela.com shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use of our website

  • Delay in deliveries

  • Product availability

  • Technical issues

  • Third-party courier services

Our maximum liability shall not exceed the amount paid for the purchased product.

10. Third-Party Services

Our website may use trusted third-party service providers, including payment gateways, courier companies, analytics services, and Shopify.

These providers operate under their own terms and privacy policies.

11. Privacy

Your personal information is collected and used only for order processing, customer support, and improving our services.

We do not sell or rent customer information to third parties.

Please review our Privacy Policy for more information.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time.

Updated versions will be posted on this page with the revised date.

Continued use of Morzela.com after changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts of Pakistan.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Website: Morzela.com

Email: Morzela.com@gmail.com

WhatsApp: 03379756689